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CîROC
CîROC

CASE STUDY

Providing an in-depth understanding of the brand target to codify a growth strategy and reach the Total Addressable Market.

BACKGROUND

Cîroc was on fire. The brand was continuing to gain momentum with the core African-American consumer target, driving cultural relevance and appeal. While awareness and trial was in building stages among White consumers, it still lagged considerably behind Grey Goose. In order for the brand to have long term success, it was essential to gain traction across Total Market. At the time the research was commissioned, a brand architecture for Cîroc had been established, but the extent to which it resonated with core consumers and prospects had not been validated. Similarly, a consumer profile was in place; but demographic data only told part of the story and was largely speculative.

OBJECTIVES

At the request of Diageo’s Senior Leadership, a comprehensive qualitative study was initiated to garner insights for unlocking further brand growth. The over-arching goals were to…. a) Better understand Cîroc’s Core Consumers and their strong connections/touch-points with the brand; b) identify emotional territories that the brand can leverage further for growth among Non-Users; and c) validate, refine, and/or optimize elements of the Brand Essence Wheel, including Key Brand Benefits, Consumer Insight and Brand Attributes. 

METHODOLOGY

Two distinct research phases focused on different consumer segments were conducted to achieve 360° understanding of consumer-brand dynamics. Phase 1 was framed as a Brand Drivers Exploratory focused on Adorers and Adopters of Cîroc and consisted of a 5-day online research blog followed by 9 focus groups. Phase 2 explored brand barriers among Non-Users and Non-Repeaters through an online homework task followed by 9 focus groups. The study was executed across 3 US markets to capture nuances related to geography, ethnicity, and cultural context.

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IMPACT

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